Talking to Elderly People

ALWAYS:

1. Smile 😊
2. Introduce yourself
3. Acknowledge the presence of the resident

Resident Does Not Hear

• Get the resident’s attention before speaking. Walk in front or touch them lightly on the arm to let them know you are near
• Speak clearly, slowly, and in good lighting. Directly face the person
• Keep the pitch of your voice low
• Keep your hands away from your face while talking
• Use short sentences and simple words. Avoid sudden topic changes
• Repeat exactly what you said when asked to
• Do not pretend you understand if you do not. Ask the resident to repeat what was said. Then tell the resident what you think you heard
• Maintain eye contact

Resident is Difficult to Understand

• Do not talk to them as if they were children
• Maintain eye contact
• Sit or stand at a normal distance from the resident
• Listen carefully
• Do not use clichés such as “everything will be fine”
• Do not ask “why?” since it may make people feel defensive
• Sing

Resident Cannot See

• Hold their hands
• Let them feel something if possible (e.g. a Bible, a card)

Remember

When communicating with elderly residents, patience, respect, and genuine care are essential. These simple guidelines help ensure meaningful interactions that honor the dignity of each person we serve.